Bashas' consumer and news advisory - Tucson News Now

Bashas' consumer and news advisory

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The Bashas' Family of Stores issued the following statement today regarding a recent cyber attack on their electronic payment system:

IMPORTANT CONSUMER & NEWS ADVISORY FROM BASHAS' FAMILY OF STORES

We were recently the victim of a cyber attack by highly sophisticated criminals who gained access to parts of our systems to capture payment information. We are cooperating with federal law enforcement officials to undergo a thorough and exhaustive investigation.

Bashas' is and has been compliant with all Payment Card Industry (PCI) security requirements. However, we recently located and removed a highly-sophisticated piece of malware that has never been seen before in the industry. The malware has been identified and contained, and we are working with forensic specialists and federal law enforcement officials in their investigation to find those responsible.

We've also installed additional security measures (beyond what is required by the industry) to our point of sale and enterprise systems to further protect our customers' information from such attacks in the future.

We have fielded some calls about this issue from customers in limited geographic locations. However, we are strongly encouraging all of our customers to closely monitor their debit and credit card transactions and to report any unusual activity.

I just sent this information to all of our stores letting them know that they need to post this update at every register. We sincerely apologize to our customers for any inconvenience this may cause, and if they have any additional questions, we ask that they contact our Customer Service Department at 480-883-6131. 

This is what we know as of now.  If/when we learn anything more, we will be sure to share it with you and with our customers.

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