A broken water main flooded a Nashville couple's home, destroying their basement, but Metro says it isn't the city's problem.
On Aug. 11, there wasn't a drop of rain at their home near Green Hills, and that's why they were completely shocked when their basement began flooding in the middle of the night.
"We were both in shock, like, 'What is going on?' And it was only our yard, nobody else's. It's not going anywhere but here," said homeowner Lynda Jones.
The flooding started in the front, then the water began gushing down both sides of the house. And the water that didn't trash their yard ran right into their basement.
"There's going to have to be quite a lot of work to get this back up to where it used to be," said homeowner Bat Zenerino.
After enduring eight hours of gushing water, the home's foundation had dropped, leaving a gap between the floor and the wall.
"The floor sank about three inches," Zenerino said.
What angered the couple most wasn't the damage itself, rather it was the response they got from Metro when it was all over.
"Five days later, we received a letter from the city saying they were not responsible for the claim. They wouldn't be able to pay for it," Zenerino said.
In a written statement, Metro attorney Balogun Cobb told Channel 4 News the same thing.
"The information provided to Metro Water indicates that the line ruptured and failed as a result of natural causes. According to the information provided, there is no indication that the line failed as a result of any negligence by the Metro government," the statement said.
"I don't think there's any logic to that statement at all. A natural break? Those pipes are maintained by the city. What's a natural break?" Jones said.
The couple said even the historic flood of May 2010 didn't do this much damage, and it's not clear how much the repairs will cost.
So far, all they've done is rip out the carpet and try to assess the situation.
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