'Tis the season for refunds, returns and exchanges - Tucson News Now

'Tis the season for refunds, returns and exchanges

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TUCSON, AZ (Tucson News Now) -

It is the day after Christmas and that means a big day for holiday returns, refunds and exchanges. 

Whether it is a gift someone has given, or received it can be a big headache. 

The Better Business Bureau says they receive a lot of complaints from consumers following the holidays because they are unable to return a gift.  So what can shoppers do?

The obvious thing to do is keep the receipt and hopefully the original packaging was not thrown out with the wrapping paper.  Sometimes those gifts just don't work out, maybe it's the wrong color or size, maybe its defective, whatever the reason here are a few tips from the BBB of Southern Arizona that will hopefully make the gift return, refund or exchange experience a headache free one.

Keep the receipt and original packaging

Do not delay. There may be time limits for returns.

Know the seller's return policy – this can generally be found online or on the back of the receipt. 

Do not assume the return policy applies to sales or clearance items.

Some stores consider sale items to be final.

For those who have received a gift – do not assume the right to exchange an unwanted present.

Keep in mind health regulations, they may forbid returns of hats, bathing suits or intimate apparel.

Generally speaking state and federal laws do not require retailers to provide returns or exchanges.  In some cases – defective products must be returned to the manufacturer instead of the retailer. 

Go online to the Tucson News Now homepage for more tips from the BBB.

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