Local UPS stores help customers with delays - Tucson News Now

Local UPS stores help customers with delays

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TUCSON, AZ (Tucson News Now) -

Shipping problems at UPS and FedEx meant some people didn't get their Christmas gifts in time. The headaches continue today for customers and employees alike.

The delays were blamed on bad weather earlier in the week as well as system overload.  The holiday shopping season was six days shorter than usual this year, so everything was just a little more crunched.

Local UPS stores are busy today. They tell me they are receiving a few calls from customers wanting to check on late packages.

Most of customers today are still dropping off holiday gifts or returning items to online retailers.

UPS Store employees tell me they are receiving some phone calls from customers wanting an update on packages they sent over the holiday.

However, they are not receiving many complaints come through their stores.  Carl Shifflette is the store manager at the UPS store off Thornydale and Cortaro.  He says there were a lot of last minute shippers coming through the store before Christmas.

So after he heard about delays through the news he was expecting frustrated customers today but has not had any. Carl says even though the UPS store is just a franchise of UPS there are a few things they can do to help customers with questions and concerns if they have late packages.

"We can look into their packages up online with their tracking number. if they shipped their package through our store we can go a step further and call up customer service and run a trace on that package if it has not been delivered yet," Carl says.

I reached out to UPS and FedEx for comment on the delayed Christmas deliveries.

"UPS apologizes to those customers whose packages were delayed. our drivers are out making deliveries and pickups and we expect nearly all of the delayed packaged will be delivered today."

FedEx statement: "Our 300,000 team members delivered outstanding service during this holiday season. every single package is important to us, and we will continue to work directly with customers to address any isolated incidents."

IF you sent your packages through The UPS Store you can call them for further help.

The UPS Store can help customers with refunds on late packages if they used air delivery service.

Those shipping by ground have no guarantee past Dec. 11.

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