The company stated that law enforcement official notified them of the breach Wednesday night. Although credit card information was not compromised, the intruders were able to access customers' information, including usernames, physical and email addresses, phone numbers and encrypted passwords.
Kickstarter recommended that its users create new passwords for their accounts.
The company apologized for the unauthorized access, stating "We set a very high bar for how we serve our community, and this incident is frustrating and upsetting. We have since improved our security procedures and systems in numerous ways, and we will continue to do so in the weeks and months to come."
It noted that the company doesn't store full credit card numbers, only the last four digits and expiration dates for pledges outside the U.S. That information wasn't compromised, Kickstarter claimed.
Kickstarter noted that once it found out about the unauthorized access, it closed the breach and notified everyone once it investigated the incident.
Those with questions about their Kickstarter accounts are encouraged to contact Kickstarter at firstname.lastname@example.org.
Kickstarter, which launched in 2009, has served as a conduit for 5.6 million people to fund 56,000 creative projects, large and small, for a total of $981 million. Owners of Kickstarter-funded projects retain independent ownership of said projects.
Hackers have laid siege to retailers in recent months, including Target and Neiman-Marcus, compromising consumers' credit card information.
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