PCSD: No missed 911 calls since Monday system interruption - Tucson News Now

PCSD: No missed 911 calls since Monday system interruption

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TUCSON, AZ (Tucson News Now) -

The Pima County Sheriff's Department reported 54 calls were logged as missed during a 23-minute interruption to its 911 service on Monday.

Between 2:43 and 3:06 p.m. yesterday, approximately 16 duplicate calls were received while ten more were internal test calls, the department said Tuesday.

Eighteen callers were re-contacted for assistance and six return attempts went to voicemail.

Four of the missed calls came from 911-only phones which do not have active cell service and leave no return information.

One issue that caused the outage was determined to be a network problem that's been fixed; the other involves some workstation software, officials confirmed.

Some call takers are using backup facilities while that is resolved. Officials said no calls have been missed since 3:06 p.m. Monday.

 

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