ONLY ON KOLD: Travel tribulations - Tucson News Now

ONLY ON KOLD: Travel tribulations

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    Missing teenager found deceased

    Missing teenager found deceased

    Saturday, June 16 2018 4:00 PM EDT2018-06-16 20:00:35 GMT
    Rachael Anthis-Roberts (Source: Pima County Sheriff's Department)Rachael Anthis-Roberts (Source: Pima County Sheriff's Department)

    Detectives with the Crimes Against Children Unit of the Pima County Sheriff's Department are asking for the public's help in locating a missing 16-year-old.  

    Detectives with the Crimes Against Children Unit of the Pima County Sheriff's Department are asking for the public's help in locating a missing 16-year-old.  

  • UPDATE: Police identify man stabbed to death in midtown

    UPDATE: Police identify man stabbed to death in midtown

    Sunday, June 17 2018 6:17 PM EDT2018-06-17 22:17:36 GMT
    Police investigate a homicide in midtown Tucson (Source: Jays Martinez)Police investigate a homicide in midtown Tucson (Source: Jays Martinez)

    Tucson Police are investigating after a man was found dead in midtown. Officers have been searching and working in the area of 200 W. Delano Street, near W. Fort Lowell Road and N. Stone Avenue, since late Saturday afternoon, June 16. A homicide investigation is being conducted. .@Tucson_Police Detectives are investigating a homicide in the 200 block of W. Delano St. More details will be released as they become available. pic.twitter.com/1InUe3gPBt — Sergeant Pete Dugan (@Sgt...

    Tucson Police are investigating after a man was found dead in midtown. Officers have been searching and working in the area of 200 W. Delano Street, near W. Fort Lowell Road and N. Stone Avenue, since late Saturday afternoon, June 16. A homicide investigation is being conducted. .@Tucson_Police Detectives are investigating a homicide in the 200 block of W. Delano St. More details will be released as they become available. pic.twitter.com/1InUe3gPBt — Sergeant Pete Dugan (@Sgt...

  • BREAKING

    Brian Ferry found dead in jail cell

    Brian Ferry found dead in jail cell

    Sunday, June 17 2018 2:05 PM EDT2018-06-17 18:05:35 GMT
    Brian Ferry (Source: Tucson Police Department)Brian Ferry (Source: Tucson Police Department)

    A Tucson jury has found Brian Ferry guilty of killing a couple in Tucson more than 15 years ago.

    A Tucson jury has found Brian Ferry guilty of killing a couple in Tucson more than 15 years ago.

TUCSON, AZ (Tucson News Now) -

Airline ticket changes can be costly, even when you're not responsible for changes.

When you buy an airline ticket and want to change your itinerary, you'll probably pay a fee. In fact, airlines collected $2.7 billion in "reservation change" and "cancellation fees" last year alone.

But what if an airline changes your flight in advance? You may be stuck paying more because of a change in plans you didn't want to make.

When Nicole Tarczanin took a Caribbean cruise with her family, they all had a great time. But getting to the port was not exactly smooth sailing.

"Our mother immediately called us, my sister and I, in a panic, saying 'what are we going to do?'" Tarczanin said.

Months after they booked flights, the airline changed the schedule. Their plane would land 10 hours later than initially planned. But that meant they'd miss the boat.

"We called the airline and they basically just told us there wasn't anything else that they could do, that all flights were booked," Tarczanin said.

The airline refunded the frequent flyer miles Tarczanin and her family used for the tickets, but now they had to pay more than $700 for seats on a different carrier.

So, what are your rights if you're like Tarczanin and a schedule change doesn't work with your schedule?

We're not talking about delays due to weather or mechanical problems, but changes made in advance that might mean your plane will leave hours earlier, or hours later, even the next day.

"If the airline has changed your flight and that flight is not convenient for you, you can absolutely get a refund," said Jean Medina with Airlines for America.

But travel experts say a refund might not get you to your destination on time or cover possible additional expenses like an extra night in a hotel or a potentially more expensive ticket on another airline.

Major carriers told us "schedule changes are an inherent part of the airline industry" and "we make adjustments as necessary based on crew and aircraft availability."

But when changes do affect flyers, the advocacy group Flyers Rights is now calling on the feds to require airlines to pay for some of the extra costs passengers incur from schedule changes.

Tarczanin is on board.

"I don't think schedule changes are a very fair thing for airlines to do," she said.

Copyright 2014 Tucson News Now. All rights reserved.

  • KOLD InvestigatesMore>>

  • Tucson hospital reaches settlement with family of woman who committed suicide

    Tucson hospital reaches settlement with family of woman who committed suicide

    Saturday, June 2 2018 1:07 AM EDT2018-06-02 05:07:12 GMT
    Sonora Behavioral Health Hospital has settled a lawsuit with the family of Tara Moon, who was patient at the hospital when she committed suicide in 2016. (Source: Tucson News Now)Sonora Behavioral Health Hospital has settled a lawsuit with the family of Tara Moon, who was patient at the hospital when she committed suicide in 2016. (Source: Tucson News Now)
    Sonora Behavioral Health Hospital has settled a lawsuit with the family of Tara Moon, who was patient at the hospital when she committed suicide in 2016. (Source: Tucson News Now)Sonora Behavioral Health Hospital has settled a lawsuit with the family of Tara Moon, who was patient at the hospital when she committed suicide in 2016. (Source: Tucson News Now)

    Sonora Behavioral Health Hospital has settled a lawsuit with the family of Tara Moon, who was patient at the hospital when she committed suicide in 2016.

    Sonora Behavioral Health Hospital has settled a lawsuit with the family of Tara Moon, who was patient at the hospital when she committed suicide in 2016.

  • KOLD INVESTIGATES: Are border checkpoints keeping you safe?

    KOLD INVESTIGATES: Are border checkpoints keeping you safe?

    Thursday, May 24 2018 5:45 PM EDT2018-05-24 21:45:24 GMT
    KOLD Investigates looked into who, and the what, gets stopped at immigration checkpoints in Southern Arizona. (Source: Tucson News Now)KOLD Investigates looked into who, and the what, gets stopped at immigration checkpoints in Southern Arizona. (Source: Tucson News Now)

    KOLD Investigates looked into who, and the what, gets stopped at immigration checkpoints in Southern Arizona.

    KOLD Investigates looked into who, and the what, gets stopped at immigration checkpoints in Southern Arizona.

  • KOLD INVESTIGATES: Hospital in jeopardy

    KOLD INVESTIGATES: Hospital in jeopardy

    Wednesday, May 23 2018 11:41 PM EDT2018-05-24 03:41:10 GMT
    Chayse Vance was a young lady with an eye for art and a heart of gold, according to her family. She hung herself after a stay at the Sonora Behavioral Health Hospital, which has a shocking number of violations. (Source: Vance Family)Chayse Vance was a young lady with an eye for art and a heart of gold, according to her family. She hung herself after a stay at the Sonora Behavioral Health Hospital, which has a shocking number of violations. (Source: Vance Family)
    Chayse Vance was a young lady with an eye for art and a heart of gold, according to her family. She hung herself after a stay at the Sonora Behavioral Health Hospital, which has a shocking number of violations. (Source: Vance Family)Chayse Vance was a young lady with an eye for art and a heart of gold, according to her family. She hung herself after a stay at the Sonora Behavioral Health Hospital, which has a shocking number of violations. (Source: Vance Family)

    One Tucson hospital stands out in Arizona for its violations. Our investigative team logged and analyzed piles of data from the state department of health services to find out who's to blame and what's being done.

    One Tucson hospital stands out in Arizona for its violations. Our investigative team logged and analyzed piles of data from the state department of health services to find out who's to blame and what's being done.

  • Trending StoriesTrending StoriesMore>>

  • Boy knocks over $132K statue; parents told to pay up

    Boy knocks over $132K statue; parents told to pay up

    Sunday, June 17 2018 1:05 AM EDT2018-06-17 05:05:50 GMT
    Sunday, June 17 2018 1:05 AM EDT2018-06-17 05:05:50 GMT
    An insurance company claims the parents were negligent for not monitoring their children. (Source: City of Overland Park/KSHB/CNN)An insurance company claims the parents were negligent for not monitoring their children. (Source: City of Overland Park/KSHB/CNN)

    An insurance company claims the parents were negligent for not monitoring their children.

    An insurance company claims the parents were negligent for not monitoring their children.

  • 5 dead after car flips in Border Patrol chase in TX

    5 dead after car flips in Border Patrol chase in TX

    Sunday, June 17 2018 5:43 PM EDT2018-06-17 21:43:51 GMT
    Sunday, June 17 2018 6:03 PM EDT2018-06-17 22:03:11 GMT

    It was unclear why law enforcement began chasing the vehicle, though a local sheriff said it was the result of "good police work."

    It was unclear why law enforcement began chasing the vehicle, though a local sheriff said it was the result of "good police work."

  • 5-month-old GA baby attacked, killed by babysitter's dog

    5-month-old GA baby attacked, killed by babysitter's dog

    Sunday, June 17 2018 5:52 AM EDT2018-06-17 09:52:30 GMT
    Sunday, June 17 2018 5:52 AM EDT2018-06-17 09:52:30 GMT
    Animal control officers euthanized the German shepherd they say was responsible for the attack. (Source: WSB/CNN)Animal control officers euthanized the German shepherd they say was responsible for the attack. (Source: WSB/CNN)

    Animal control officers euthanized the German shepherd they say was responsible for the attack.

    Animal control officers euthanized the German shepherd they say was responsible for the attack.

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