Afni will hire 450+ in Tucson for phone and web support - Tucson News Now

Afni will hire 450+ in Tucson for phone and web support


Afni will hire more than 450 front-line employees to staff new client programs and support new projects of existing clients. The new jobs are Customer Service and Sales Representatives for web chat, social media response, and inbound and outbound phone support.

English and bilingual (Spanish/English) Representatives, Trainers/Coaches, and Operation Managers are being hired to support the new projects.

"We're growing in 2014 and are thrilled to announce more clients, new programs, and more ways to support customers," said Julie Hengemuehler, Executive Director. "Just as the Tucson community has grown and changed over time, so has Afni. Seventeen years ago, we opened our doors in Tucson providing customer care phone support. Today, customers use more channels such as online web chat and social media to get their questions answered and to purchase products and services. Today, Afni is more than phone support."

The majority of new hires will be located in southeast Tucson at Afni's 7810 E. Escalante Rd. location. Afni's other two contact centers located at 5451 E. Williams Blvd. and 5320 N. La Cholla Blvd. will also be home to new programs and hires.

To learn more and to apply, stop by an Afni center 9 a.m. to 3 p.m., Monday thru Friday, or apply online at

Afni offers national award-winning paid training, full line of benefits (medical, dental, vision), 401(k) with company match, tuition reimbursement, and competitive pay plus performance-based incentives.

About Afni

Afni was founded in 1936 in Bloomington, Illinois and is a leading provider of customer-focused contact solutions for Fortune listed companies in communications, insurance, and healthcare industries. For more information about Afni, its solutions, or career opportunities, visit

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