BBB of Southern AZ alerting to new tech support scam - Tucson News Now

BBB of Southern AZ alerting to new tech support scam

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TUCSON, AZ (Tucson News Now) -

BBB of Southern Arizona is alerting consumers to a new tech support scam.

According to a recent BBB release Cyber Securities claims to be affiliated with Microsoft or some other large tech company, and that there is an update needed to be completed on the consumer's computer and they need remote access.

Cyber Systems is claiming an address in Tucson, 2246 W. Holladay St.  BBB representatives have said the address is to a ceramics contractor, who has received various complaints from people who have had contact with the scammers.

One such victim told BBB they tried to leave a negative review, when he computer was 'hijacked' and the negative review replaced with a positive one and emailed to the BBB.

When the scammers gain access to the victim's computers they can access anything on the computer, including information for identity theft and banking accounts. According to BBB the scammers can also take over the computer remotely and manipulate it as well. 

Cyber Securities is claiming BBB accreditation, according to the release the BBB is saying they have no idea where the company is located or if it is even in the U.S.

Consumers are reminded that tech support companies will never call consumers direct to alert them to a virus on the computer or for a tech update. 

BBB is offering the following safety tips:

-Never give control of a computer to a third party unless it is confirmed that it is a legitimate representative of the computer support team with whom they are already a customer.

-Never provide a credit card or financial information to someone claiming to be from tech support.

-Take a caller's information down and report it to local authorities or the FTC.

For those who have allowed a scammer access to their computer the following tips:

-Change their passwords for the computer, email and online banking/credit card accounts.

-Be sure to run a virus scan.

-Consider placing a fraud alert on their credit report, if information was shared with a scammer.

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