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Freshdesk Named a Leading Help Desk Vendor based on High Customer Satisfaction and Market Presence
SAN FRANCISCO, May 23, 2014 /PRNewswire/ -- Freshdesk, a SaaS-based customer support software that is used by more than 20,000 businesses across the world, announced today its leadership position in the recently updated Grid(SM) for Help Desk, produced by G2 Crowd, a leading marketplace for B2B software. Freshdesk rated highly in all of the grid categories, including earning the top score for satisfaction, and placing in the top two (out of eight vendors) in the "G2 Score" category. The report is a comprehensive review of online help desk software providers, with data coming from 350 reviews by professional users.
According to the report, Freshdesk is now a market "Leader." G2 Crowd's report describes firms marked as "Leaders" as those that "offer help desk products that are rated highly by G2 Crowd users and have substantial scale, market share, and global support and service resources." Freshdesk scored the highest user satisfaction rates on G2 Crowd against Desk and Zendesk, and is the top compared solution on the platform. Close to 350 reviews also rated Freshdesk at 88% on functionality, while the help desk category average was around 85%.
"We're excited to be a G2 Crowd Leader," said Girish Mathrubootham, CEO, Freshdesk. "We've seen companies across the world prefer Freshdesk for its best-in-class user experience. We're glad that this report validates our position in the help desk market and how we appeal to both startups and enterprises."
"Freshdesk is slick and easy to use. My team of 10 was using it within 5 minutes. We killed off all old email group mailboxes, two other junk help desk systems and all hallway conversations. I also love the support - they are always interested in making their product exceed expectations," said one customer review on G2 Crowd.
About G2 Crowd, Inc.?
G2 Crowd is business software reviews and ratings to drive better purchasing decisions. Technology buyers, investors, and analysts use the site to compare and select the best software based on peer reviews and synthesized social data. Co-founded by the founder and former executives from SaaS leader BigMachines and backed by $4 million in capital, G2 Crowd aims to bring authenticity and transparency to business technology research. For more information, go to www.g2crowd.com.
Freshdesk Inc. is a leading provider of SaaS-based customer management software. Their flagship product allows organizations to support their customers through emails, phone calls, websites, forums and social media channels. With powerful features, an easy to use interface and a freemium pricing model, Freshdesk is widely used by companies ranging from startups to enterprises. Freshdesk is headquartered in San Francisco, California and has a development center in Chennai, India. For more information, check out the Freshdesk website or the blog.
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