Tucson Electric Power unveiling new power outage map - Tucson News Now

Tucson Electric Power's new power outage map

Posted: Updated:
TEP outage map (Source: www.tep.com) TEP outage map (Source: www.tep.com)
TUCSON, AZ (Tucson News Now) -

Tucson Electric Power will have a new tool to help residents track power outages due to monsoon storms.

According to a recent TEP release the company is launching a new, mobile friendly map that will update customers to power failures across the city. The new map can be found at www.tep.com and will be updated every five minutes using data collected from customer reports, TEP crews and electric system monitoring equipment said the release. 

"We're making this map available in order to share servicewith them about the conditions that affect their service," said company spokesman Joseph Barrio. 

The new map will also provide information on the type of outage and an estimated time when power will come back on.

"It helps us to pinpoint where outages are located and itcan help us to determine what the cause is," said Barrio.

"We're excited to provide a new tool our customers can use to learn about storm damage and other conditions that can interrupt their electric service and find out when we expect service to be restored," said Philip Dion, Senior Vice President of Public Policy and Customer Solutions for TEP and its parent company, UNS Energy, in the same release.

The site will be available on mobile devices, because an outage might affect computer access.

"Many people use their tablets, they use their cell phone,or their smart phone to conduct the business of their daily lives. This isanother way for us to make this available to them and convenient for them touse," said Barrio.

Power outages will be displayed on the map and removed as power is brought back up.  TEP customers are encouraged to call (520) 623-7711 to report outages in their neighborhoods, using the automated system.  This information will be helpful in keeping the map updated and current. 

It will be available 24 hours a day on TEP's website.  According to the release this new map is more mobile friendly and will move from desktop to mobile device easily. 

"We're proud to serve our customers with a consistently high level of reliability, and this new resource will keep our customers informed about our efforts to resolve outages as quickly and safely as possible," Dion said in the release. 

Copyright 2014 Tucson News Now All rights reserved.

 

Powered by WorldNow