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Award recognizes and promotes the most innovative call center solutions and individuals over the past year
LAS VEGAS, June 12, 2014 /PRNewswire/ -- IntelliResponse, provider of the most widely deployed enterprise virtual agent technology, is pleased to announce that IQPC has selected IntelliResponse as the winner of the Call Center Week Excellence Award for "Best Technology Solution Provider."
The 2014 Call Center Week Excellence Awards honor, recognize and promote the most innovative call center solutions and individuals over the past year. The awards are dedicated to recognizing superior thinking, creativity and execution across the full spectrum of call center functions.
Scored by a panel of proven call center leaders and customer management analysts, the award was presented at a luncheon on Wednesday, June 11 at the 15th Annual Call Center Week Conference and Expo, held this year at Mandalay Bay Resort in Las Vegas. Of the six finalists for the Best Technology Solution Provider category, IntelliResponse was chosen as the overall winner.
"We're honored that the judging committee has selected IntelliResponse as the winner for the Best Technology Solution Provider category," said Mike Hennessy, Vice President, Marketing & Alliances at IntelliResponse. "We know all too well that customer service representatives face the same challenges as consumers – the need to find concise, accurate answers from a vast database of content as quickly as possible, which is why the IntelliResponse Virtual Agent solution is so effective when deployed within an organization's contact center, directly on customer service representatives' desktops. By equipping an organization's contact center agents with a tool that delivers single, accurate answers and one-click access to frequently referenced content, the IntelliResponse Virtual Agent solution is a proven way to enhance agent efficiency, reduce first-level call escalations by 20 percent to 33 percent, and improve key performance measures such as AHT and CSAT scores."
The runner up for the Call Center Week Excellence Award, Best Technology Solution Provider category was Harver in association with arvato Benelux. AMC Technology, Bright Pattern, Kana (A Verint Company), and SmartAction all received honorable mentions for this same category.
For more information about the Call Center Week Excellence Awards, please visit http://www.callcenterweekawards.com/.
IntelliResponse provides digital self-service technology solutions for the enterprise. We create profitable online conversations for our private and public sector customers around the world.
Our patented Virtual Agent solutions transform corporate websites, mobile applications, social media channels and agent desktops into world class self-service platforms. Using IntelliResponse, consumers can ask questions using natural language and get instant, accurate answers as well as targeted offers that lead them down the purchase path and improve conversion. What's more, key voice of the customer insights are captured in natural language, allowing companies to build highly detailed customer profiles over time.
IntelliResponse is the gold standard in first line customer experience, offer management and customer intelligence. Some of the world's most recognized corporate brands and public institutions trust their customer experience management needs to IntelliResponse – including CIBC Bank, ING Direct, Charter Communications, Progress Energy, Copa Airlines, Penn State University, Yale University and Harvard University Extension School.
For more information about IntelliResponse, visit www.intelliresponse.com.
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