Acting VA director testifies - Tucson News Now

Acting VA director testifies

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TUCSON, AZ (Tucson News Now) - The acting head of the Department of Veterans Affairs says the agency has lost the trust of veterans and the American people.

Sloan Gibson took questions on Wednesday from senators looking at an inspector general's report that several VA-hospitals doctored wait lists to cover-up delays in care.

Gibson says he already made changes, including a new system for measuring patient satisfaction, more use of private sector resources and steps to hold workers accountable for wrongdoing.

”We can turn these challenges into the greatest opportunity for improvement of this department,” he said. “I believe that in as little as two years the conversation can change, that V.A. can be the trusted provider of choice for health care and for benefits."

Gibson's also asking Congress for $17 billion to fix the system .

Gibson took over the VA from Eric Shinseki, who was forced to resign in May amid the care delay controversy.

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